Cursor Support team, please refund or upgrade my account to Pro

[daivinhtran]

In the past week, several users have reported issues about Pro membership.

I subscribed to Business plan and wanted to downgrade to Pro. The UI doesn’t have a button to downgrade to Pro.

I sent an email to hi@cursor.com and got an email from John from Cursor (not sure if this is AI or real human). He suggested me to go to the Settings page to downgrade by myself. I said I couldn’t.

He then cancelled my Business plan, refunded the pro-rate, and charged another $20 for Pro. However, he didn’t set my account to Pro and my account is now back to the Free plan.

I sent 4 emails to him in the last several days and have not seen any reply. This is unacceptable because he already charged $20 from my credit card.

[ktg]

I am in the same situation as you, and they haven’t even read my emails or processed my refund. I’m extremely frustrated.

Refund Inquiry Plz

Hello, I am a Cursor user. I understand that it’s not typical to post refund-related issues on the forum, but I’ve been unable to get a response after sending multiple emails, so I’m reaching out here first. I am using the account associated with masterplexdev@gmail.com. I was on a monthly subscription and recently switched to an annual Pro plan. However, after a few days, I needed to upgrade to the Business plan and subscribed to the annual Business plan as well. Shortly after, the need f…

[entp7w8]

Has anyone had any responses? I haven’t heard back for almost 2 weeks now. Nobody replies to the hi@cursor.com email.