Grok Bot Blank Screen

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

I’m having the issue where I see a blank interface when I launch grok bot
-Grok bot version 0.30.0
-Mac OS 26.5 (25F71)
-Also gets stuck on my other desktop

Steps to Reproduce

opening grok bot on my laptop

Expected Behavior

it just gets stuck I see a black circle in the middle of my screen but nothing else

Operating System

MacOS

Version Information

I’m having the issue.
-Grok bot version 0.30.0
-Mac OS 26.5 (25F71)
-Also gets stuck on my other desktop

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey @Aydin_Mirzaee, thanks for the report, and sorry about the blank window.

This isn’t your Macs or your network, which is why it looks the same on both machines. The cause is on the account side: your account is set up on the Fellow team as an Unpaid Admin, which is an admin role without a paid seat. Grok Bot needs a paid team seat, and without one the app cannot connect to a Grok Bot computer. Right now the app shows that as a loading dot instead of telling you what is missing, which is on us and something we are fixing.

To get going:

  1. Go to cursor.com/dashboard and open the Members page for Fellow.
  2. Find your own row and change your role from Unpaid Admin to a paid seat (Standard or Premium).
  3. Fully quit Grok Bot on each Mac (Cmd+Q, or right-click the menu bar icon and choose Quit).
  4. Reopen Grok Bot