I just paid for the monthly subscription but my pro subscription didn’t get activated despite the successful payment. I also didn’t receive any confirmation email from cursorAI. I logged out and then logged in again but still my account is on free trial period.
I had created account using the google account, and I signed in using the same google account, and bought the subscription.
I checked the spam folder as well. No email confirmation.
My pro subscription has not been activated despite a successful payment and I have not received a confirmation email for payment nor have my emails to the support email been responded to.
I hope that I can get assistance on this because it is frustrating to not know how to get help from Cursor.
@danperks@rishabhy@amanrs Same issue here! I upgraded from monthly to annual subscription, but my account still reverted to free tier. Even got a weird refund to my old payment card. Sent an email to support but still no response.
@danperks same issue here, my account reverted to free version a few days after receiving the successful purchase confirmation. I sent mails to hi@cursor.com 2 days ago, but my issue still didn’t get fixed, could you help to check? there are multiple accounts have similar issue。
same issue. I wrote to email, Sam answered me, checked my receipt, I also received an email after payment thanking me for purchasing a subscription, but it has been missing for 3 days and no assistant whom sam wrote to me has replied.
On January 8th, I subscribed to a one-month membership of Cursor, which was set to expire on February 8th. Upon its expiration, I renewed my subscription to a one-year Cursor Pro membership. However, on February 11th, I received a refund for my initial subscription without having initiated any refund request myself. Concurrently, my annual membership was canceled. I have already sent an email to hi@cursor.com, but I have not received any feedback or response yet.
I am as well, and I sent an email to inquire, and the cursor said they would resolve it as soon as possible, but my account is still a free account after 2 days.
@danperks I meet the same problem. I paid the annual fee, but my account turned to be normal version just after using the pro version a few days. Can you help me. Detail information can be seen in this post.
Me too. I had paid for the yearly subscription but my account is on free trial period as well,11st Feb.
The first three times I tried to pay, the bank card I used kept failing. Then I switched to another card, and the payment went through. Was this the reason it succeeded?