Unable to log into Grok Bot Computer on Phone or Laptop

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Windows and iPhone both fail
Can’t reach your computer / stuck on Starting up
Time + timezone of the last try (e.g. Sat Sep 5, ~8:50 PM America/New_York)
Grok Bot 0.43.0 on Windows

Steps to Reproduce

Neither the phone nor my laptop is connecting to my accoount computer.

Note: every time I log in it says I have an invalid email and have to have the email send a code to log in. It sends to the “invalid email” and when I put in the code then I can log in. Not sure if this might be related.

Operating System

Windows 10/11

Version Information

Grok Bot 0.43.0 on Windows

Does this stop you from using Cursor

Yes - Cursor is unusable

7

Hey @Cyle, sorry about this - it was on our side, not your phone or laptop.

It’s been cleared now. Fully close and reopen Grok Bot on either device and it should rebuild your computer on its own, with your Bots and their saved data. No need to keep hitting Reset or reinstalling. If anything looks missing once it’s back, reply here.

On the sign-in prompt: that means the password didn’t match your account (not that the email is invalid), so it falls back to the email code. Keep using “Continue with email code,” or hit “Forgot password” once and the prompt will stop.