try to check your terminal settings, run " echo $https_proxy " to see what proxy you set before, it may be to reason why cursor can’t identify your account. if you were login success, it should be this:
I’ve upgraded to pro and got an email that the upgrade was successful, however it still shows that I’m on Free in my cursor account.
I subscribed to the Pro annual plan, but starting from the first month, I’ve been unable to use the service properly. Although I paid for the annual Pro subscription, my account still shows I can only make 50 Pro requests per month, which seems to be the limitation for free users.
liuerling@17*****.com, which I first reported on March 10. Despite providing all required information, including my email address and invoice, the issue remains unsolved. I have also sent multiple emails since then, but I haven’t received any response.
@truell20 I initially contacted [email protected] in early March and provided the required details, including my email address: [email protected], but unfortunately, I have not received any clear response or resolution to date.
@truell20
I am writing to follow up on a long-standing issue regarding my account (email: [email protected]) which has remained inactive since early March. I initially contacted your team via email (to [email protected]) and submitted all required materials, including invoices and account details.
However, as of today (May 7th), the issue remains unresolved. Multiple follow-up emails have not received any response. This has significantly impacted my workflow and caused considerable inconvenience.
I kindly urge you to look into this matter and resolve the account activation or access issue immediately. Please advise if any additional information is needed from my side.
I appreciate your prompt attention and look forward to a response within the next 24 hours.
Sir it’t not yet fixed facing the same issue on 13th september 2025, you need to talk with your team. my email id: [email protected]
Hey, I’ve sent you a DM.
Hi I met same problem here.I paid my cursor pro on 29th Sep 2025 for 20 dollar but cant get upgrade to pro.I also cant find any bill in my cursor account,yet my bank account has already cost 20 dollar.I actually sent my problem to hi@cursor but they only said there will be a teammate to support me and it’s already been 4 days and nobody contacts me.I get my invoice and evidence,but i dont know how to upload here.Please help,I really need this to do my work.Thank you.
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@deanrie help me bro, already paid, webpanel still shows free
Hey, I’ve sent you a DM.
Hi I am affected too - just paid now for pro plan.
help?