Hi Cursor Team, @condor I re-verify my student status with SheerID，but I consistently receive the errors: We had trouble validating your ID. Please contact SheerID support. Is there anything I can do to receive help with this?
I’m facing an issue with my Student Access: @condor pls help
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I originally got verified using my Gmail ID when there was no
.edurequirement. -
I am from India. Even though Student Access was removed for India earlier, my account continued since I had already been verified. (using it happily since 5-6 months)
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Recently, there was a notice saying Student Access would be revoked if not verified before 22nd September via SheerID.
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The problem is: I never received any SheerID verification email. Because of this, I couldn’t verify, and now my access has been revoked.
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I also have a valid
.eduemail now, but since India is restricted, I cannot use it.
Could someone from the Cursor team please @condor DM me directly so I can share details and get this resolved privately?
Hi Cursor Team, Hi @condor,
I also never got an email from SheerID to re-verify. I just noticed that my plan was canceled when I suddenly hit a usage limit.
How can I re-verify my account?
Thanks!
Same here
Help me @condor
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I also never got an email from email to re-verify. I just noticed that my plan was canceled when I suddenly hit a usage limit.
How can I re-verify my account?
Thanks!
Hello @condor! I had a student account. After the re-verification announcement, I received a confirmation email, but the confirmation website says: Offer Sold Out!
Due to tremendous demand, the offer is no longer available.
Can you help me?
Same. Didnt receive email from cursor team
Where does the bug appear (feature/product)?
Cursor CLI
Describe the Bug
I get the notification and email saying that “Action Needed: Reverify to Keep Your Cursor Student Discount” then after i reverify it and try to get the pro access again it said that “Verification Limit Exceeded
We’re glad you’re enthusiastic, but it looks like you’ve already redeemed or attempted to redeem this offer.” which is totally unacceptable so please fix this issue.
Steps to Reproduce
After successfully reverifying ‘Your Student Status’
Go to Students · Cursor
Then click “verify status” (consider you have logged in to your cursor account)
After filling your details about your education informations
Then you will see “Verification Limit Exceeded
We’re glad you’re enthusiastic, but it looks like you’ve already redeemed or attempted to redeem this offer.”
Expected Behavior
It should automatically grant access to Pro after the user has reverified through SheerID or from other your trusted organisation. Instead of showing “limit exceeded,” it should work properly and allow verified users to access Pro.
Screenshots / Screen Recordings
Operating System
MacOS
Current Cursor Version (Menu → About Cursor → Copy)
Version: 1.7.28 (Universal)
VSCode Version: 1.99.3
Does this stop you from using Cursor
Yes - Cursor is unusable
Same situation
@condor I received a notification and an email stating: “Action Needed: Reverify to Keep Your Cursor Student Discount.” After I reverified, I tried to regain Pro access, but it displayed the message: “Verification Limit Exceeded. We’re glad you’re enthusiastic, but it looks like you’ve already redeemed or attempted to redeem this offer.”
Yes, I had previously redeemed the offer and used Cursor Pro for about two months, but then I was unexpectedly asked to reverify. After completing the reverification, I should have been able to continue using my Pro access. Instead, the system blocked me, saying I had already redeemed it.
This is unacceptable, as it was not my mistake to go through the process again I was required to do so. Please resolve this issue so that verified students can continue to access Pro without being unfairly blocked.
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Hello, I have received the email for student status re-verification. However, after clicking the link, the SheerID page showed “Offer Sold Out!”, which prevented me from completing the verification before the deadline. Now my Pro membership has been canceled. Could you please help me resolve this issue? Thank you!
hi @condor Same issue. I have not received any re-verification email. Please DM me thanks.
Hello,
I received an email asking me to re-verify my student status. When I clicked the link, the SheerID page displayed “Offer Sold Out!”, so I couldn’t finish the verification before the deadline. As a result, my Pro membership was canceled. Could you please assist me in resolving this?
Thank you!
@condor I received the email about re-verification of my student status. When I click on the link, the page shows “Offer Sold Out!”, so I can’t verify. I had the offer for the last 2 1/2 months, and now it has been canceled. Could you please assist me with this?
Thank you!
Hi @condor! I’ve run into the same issue with verification. My case is that I was successfully verified before and received the one-year pass. However, after upgrading to Pro+ for two months and then switching back, the system asked me to re-verify, and I received a “limit exceeded” message.
I reached out to SheerID, but they only replied with a template email saying they couldn’t assist further. I would be truly grateful if your team could look into this and help restore my verified status. Thanks!!
[email protected] was pretty useless regarding this issue. Is there anyone else I should try contacting? @condor
@condor any help here? SheerID has not responded to any support requests
Hello @condor, I have also encountered this issue. I haven’t checked my student email for quite a long time. When my Pro expired today, I noticed the problem. I went back to my email and clicked the link, but when I tried to verify again, it showed as unavailable. I’m not sure why this happened. I am currently studying at the University of Adelaide in Australia, and I sincerely hope you can help me resolve this issue.
Did you get any solution?
Hi everyone, I am catching up with reaching out to everyone and checking details. Apologies that it does take longer than expected. Lets keep this thread focused as it helps us reaching out to you.
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