I still have this problem. Mine is a student account, but I didn’t receive this email in my inbox.
my account have this problem, but I didn’t receive this email in my email
Hi I also didn’t get the reverification email and my Pro expired. Thank you.
Hi @condor, my account still has this problem. I didn’t receive the re-verification email and only noticed it after the account had been downgraded. I activated the status in May, and it was quite unexpected that the promotion didn’t last as advertised.
hi @condor still haven’t received any update on the issue that i have raised
Hi,
SheerID finally got back to me, but in a useless manner! I am still blocked from re-verifying. Immensely frustrating despite giving them ample evidence of who I am (links to my university’s website, where you can see photos of me in my graduate program), enrollment verification from the university, student ID photo, and the original driver’s license submitted.
Here’s my email reply to them, and what they have sent me. Please help if there’s a way you can push them from your side!
Hi Ken,
I am still stuck, with no solutions from your side, after approximately a month of trying. A re-cap:
I entered the same user details I had initially, but it was unable to resubmit my driver’s licence for the second time. I was blocked by being told that I cannot proceed further, contrary to you telling me to re-submit a new request:
This is immensely frustrating, given that I now expect to wait another 3-6 days for a reply, when you should have replied to me in this email thread with a working link to re-submit my driver’s licence, again.
I have previously provided my Driver’s Licence (Front and Back), which was rejected without explanation or the ability to resubmit (if there was an issue with image quality or something, which I was NOT TOLD).
In this email thread, I have provided my university student ID and an enrollment verification from my university, both previously and again now.
I am going to continue sharing my experiences with you on Student Re-Verification Required - #198 by user744 for everyone to see.
Please provide an actual solution.
Best,
Orry Elor, M.S.
Ph.D. Candidate, G5
Pharmaceutical Sciences and Pharmacogenomics (PSPG)
Ahituv Lab
University of California, San Francisco
1550 4th St Rm RH584C
Time Zone: PST, GMT-8
On Oct 1, 2025, at 2:48 PM, Support [email protected] om wrote:
This Message Is From an External Sender
This message came from outside your organization.
Please type your reply above this line.
Ken D. (SheerID)
Oct 1, 2025, 14:48 PDT
Hi Orry, Thank you for reaching out to SheerID regarding your verification for Cursor. Our records indicate that we were unable to verify the government ID provided. At this time, we are unable to review your ID via email as the Government ID check must be successfully completed within the platform before continuing with your verification request. I sincerely apologize for any inconvenience this may cause. Please return to the verification form, submit a new request, and be sure that the information entered on the verification form matches the ID card exactly. To increase the likelihood of success, please ensure the following:
Place your ID on a flat, dark, non-reflective surface
Ensure there is ample lighting without utilizing flash
Remove any visual obstructions like glares, shadows, or fingers
Fill the frame with the ID
Make sure to include separate, clear photos of both the front and back
Once the ID check has successfully been completed you should be able to proceed through the verification process.
Kind regards,
Ken D.Verification SupportSheerID
CONFIDENTIALITY NOTICE: This message and any attachment(s) are confidential and proprietary. They may also be privileged or otherwise protected from disclosure. If you are not the intended recipient, advise the sender and delete this message and any attachment from your system. If you are not the intended recipient, you are not authorized to use or copy this message or attachment or disclose the contents to any other person.
Same. My account has been expired. But I have never received Re-Verification Required e-mail.
Hi @condor , I encountered a problem where I received an email to re-verify my student status, but the issue was that I used my Gmail account because at that time, there were no rules regarding the obligation to use an .edu account. At that time, on SheerID, I used my .ac.id account, which is not eligible now (causing the re-verification to fail), but it was eligible at the time. However, during the four months I used Cursor Pro, I was never flagged because I did not do anything illegal. Can you help me resolve this issue?
Hi @condor , I also didn’t get the reverification email and my Pro expired. Thank you.
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Hello, I’m having the same problem. Can you help me?
i have the same problems. not see mail receive to verification @condor
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Hello!
I’ve applied for Cursor Pro subscription (1 year) through the possibility, that was granted by studying at UoPeople 4 months ago. Since that period I successfully used this IDE.
However, October 1 the subscription support was instantaneously dropped (without a warning).
Moreover, I tried to reapply my student credentials by SheerID, but this integration rejected my application.
Is there a way to restore my subscription as a student?
Sincerely yours.
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@condor Same issue. I have not received any re-verification email. Please DM me thanks.
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@condor Same issue. I have not received any re-verification email.
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@condor Same issue. have not received any re-verification email.
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@Condor I have the same issue. I am a US student. I never received any re-verification email. I have an urgent pending project to get a different package i need. Please Dm me and help fix it. Many thanks.
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Many students are currently facing issues with Cursor Pro Plan access due to SheerID re-verification.
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Some students completed re-verification successfully and even received confirmation, but their accounts were still downgraded from Pro to Free, with the dashboard continuing to show the “Student Re-Verification Required” message.
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Others missed the SheerID re-verification deadline and are now unable to access Pro features, even though they are still actively enrolled as students.
Why Re-Verification Should Be Allowed
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Active students remain eligible – Many of us are still enrolled in degree-granting institutions, but technical or timing issues caused our Pro access to be revoked.
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Fairness for students – Those who verified on time and those who missed the deadline should both have a chance to re-verify, since education status hasn’t changed.
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Avoid disruption in learning – Losing Pro access interrupts coursework, projects, and skill development.
Our Request
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Please provide students another opportunity to re-verify their status with SheerID, even if the deadline has passed.
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Ensure that students who already re-verified successfully but still lost access can have their Pro Plans restored.
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Offer a clear path or support link for re-verification issues.
This would ensure that genuine students continue to benefit from Cursor Pro without being penalized for system errors or missed deadlines.
Thank you for considering this request.
— Concerned Students on Cursor Forum
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Experiencing same issue here as many others I was not properly notified about the re-verification deadline and now my account no longer has the student pro access
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Wow so its not just me then that missed the re-verification link. Furthermore, it now says offer sold out.
I hope we get back our status as students, i did not even manage to use it 4 months
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Hi @condor , I have ran into the same issue. Previously I have verified successfully using sheerId and my edu email. However when I tried to do the re-verification via the link in email, it says offer sold out. Could you help look into it. Thank you
1 Like